PawPilot Privacy Policy

1. Information We Collect

We may collect the following types of information:

Account Information

When you create an account, we may collect your name, business name, email address, phone number, password, role, and account preferences.

Business Information

We may collect information about your pet care business, including business name, location, services offered, staff members, business hours, pricing, appointment settings, and customer communication preferences.

Customer and Pet Information

When you use PawPilot to manage your business, you may enter customer and pet information, including customer names, phone numbers, email addresses, addresses, pet names, breed, age, notes, appointment history, service history, and related records.

Appointment and Booking Information

We may collect appointment details, booking requests, cancellations, service notes, reminders, and related scheduling information.

Payment and Billing Information

If you subscribe to a paid plan or process payments through PawPilot, payment information may be collected and processed by third-party payment providers such as Stripe. PawPilot does not store full credit card numbers on its own servers.

Communications

We may collect information you provide when contacting support, submitting forms, sending messages, or communicating through the Service.

Usage and Device Information

We may automatically collect information such as IP address, browser type, device type, operating system, pages visited, features used, log data, and general usage activity.

Cookies and Tracking Technologies

We may use cookies, pixels, analytics tools, and similar technologies to operate the Service, improve performance, remember preferences, analyze usage, and support marketing activities.

2. How We Use Information

We may use information to:

• Provide, operate, and improve PawPilot
• Create and manage user accounts
• Manage appointments, customers, pets, services, staff, and business settings
• Send booking confirmations, reminders, alerts, and service-related messages
• Process subscriptions, billing, and payments
• Provide customer support
• Improve security and prevent fraud
• Analyze usage and improve product features
• Send administrative notices and service updates
• Send marketing communications where permitted
• Comply with legal obligations
• Enforce our Terms of Service

3. SMS, Email, and Customer Communications

PawPilot may allow businesses to send SMS messages, emails, reminders, confirmations, and other communications to their customers.

If you provide a phone number or email address, you may receive service-related communications. Message and data rates may apply for SMS messages.

You may opt out of SMS messages by replying STOP where supported. For help, reply HELP or contact us at support@pawpilot.pro.

Businesses using PawPilot are responsible for obtaining proper consent from their customers before sending SMS, email, or marketing communications.

Mobile opt-in data and SMS consent information will not be sold or shared with third parties for their marketing purposes.

4. How We Share Information

We do not sell personal information.

We may share information with trusted third parties only as needed to operate and provide PawPilot, including:

• Hosting and cloud infrastructure providers
• Payment processors
• Email delivery providers
• SMS and phone communication providers
• Analytics providers
• Customer support tools
• Security and fraud prevention providers
• Professional advisors, such as legal or accounting providers
• Government or legal authorities when required by law

We may also share information in connection with a merger, acquisition, financing, reorganization, or sale of business assets.

5. Third-Party Services

PawPilot may integrate with third-party services such as payment processors, SMS providers, email providers, calendar tools, analytics platforms, or other business tools.

Your use of third-party services may be subject to their own terms and privacy policies. PawPilot is not responsible for the privacy practices or actions of third-party providers.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no internet-based service can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential.

7. Data Retention

We retain information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.

If your account is closed, we may retain certain information as required by law or for legitimate business purposes.

Contact Us

Questions about this Privacy Policy? Reach us at support@pawpilot.pro.